Watch Service
Should your Carl F. Bucherer timepiece require a repair or a maintenance service, we offer a worldwide network of modern service centers with highly-qualified specialists. These watchmakers and specialists have received extensive training to service and repair Carl F. Bucherer watches, according to our highest standards.
Watch interventions
Any intervention on your Carl F. Bucherer timepiece can and shall only be carried out by qualified watchmakers which have been specifically trained on Carl F. Bucherer watches and movements.
This enables us to offer a service of superior quality. (A partial service is always due if the watch requires opening - except for fine adjustments of the watch).
We offer and recommend the following service packages:
| Partial Service | Complete overhaul | |
|---|---|---|
| Diagnostic performed by a specialist to determine the physical and technical condition of the watch |  |
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| Opening and disassembling of the watch | |
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| Dismantling of the case (crystal, tube, pushers, etc.) | |
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| Cleaning of the case and metal bracelet (if so equipped) | |
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| Refurbishing and cleaning of the case and metal bracelet (if so equipped) according to the requirements and specifications of Carl F. Bucherer | |
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| Reassembly of the case and establish the water-resistance by exchanging the necessary components (all gaskets, crown, tube, case back screws) | |
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| Disassembly of the movement into its individual parts. Repair and replacement of any faulty movement parts. Cleaning and washing of the disassembled parts. Reassembly and lubrication of the movement. | |
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| Setting of dial and hands (using a new set of hands) | |
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| Casing of the movement and exchanging of the battery (Quartz watches) | |
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| Casing of the movement and fine adjusting of the rate (Mechanical watches) | |
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| Closing of the watch case and water resistance check | |
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| Final control of all functions and properties of the watch according to the Carl F. Bucherer specifications | |
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IncludedBeyond our defined service packages we also offer individual services on your Carl F. Bucherer watch. Please contact one of our Carl F. Bucherer Service
Warranty
Sales warranty
Your Carl F. Bucherer timepiece was manufactured by our watchmakers with great care and according to the strictest quality guidelines. Should any defect of material or manufacture nevertheless appear, Carl F. Bucherer offer a warranty for a period of two years from date of purchase. The warranty does not cover normal wear and tear or damage resulting from improper treatment. The warranty is valid when fully completed by an official Carl F. Bucherer specialist dealer at the time of purchase.
In case of damage, please contact your official Carl F. Bucherer specialist dealer or one of the official Carl F. Bucherer Service Centers. Please be sure to produce the fully completed warranty card with the watch.
Service warranty
Carl F. Bucherer offer an international service warranty of 2 years (24months) on any service work completed within a full maintenance service or a service warranty of 1 year (12 months) on any service work completed within a partial service.
If any defect or nonconformity should appear, which is covered by the warranty and is approved as such by the customer service, Carl F. Bucherer will repair the faulty restoration (if required repair or replacement of spare parts) without incurring any costs. Further rights related to the faulty execution are excluded.
The warranty does not cover normal wear and tear or damages caused by accidents, lack of care or negligence.
The warranty is void if any repairs or interventions have been attempted by a third party which is not qualified to carry out service work by Carl F. Bucherer.
